Not just on paper – Risk control at Igepa with CAM Industry & Trade
Companies in the Igepa Group use the CAM Industry & Trade credit management software. Today their customers are comprehensively monitored, reducing the number of credit defaults. CAM Industry & Trade has firmly established itself as a system that concisely summarizes information and is increasingly being used in new areas within companies, such as sales support.
Reinhard Kraska wanted a centralized system that could provide automated creditworthiness checks and monitoring of customers. The head of Finance and Accounting at vph GmbH & Co. KG was tired of seeing that profits were not growing at the same rate as sales. The cause: an increasing number of defaults,
insolvent customers and rising processing costs per debitor. Thomas Bach, Commercial Manager at 2H GmbH & Co. KG, was looking for an IT-supported early warning system for changes in the payment behaviour of 2H’s customers. “Whilst our credit management staff have a high level of knowledge of the individual customers, it is impossible to simultaneously monitor all 5,000 of them. Of course, the individual know-how of our staff cannot be completely transferred to the system, but the centralization of data means a decentralized availability of information and greater independence from individual employees. This enables our staff to work together across different locations”, explains Bach. Since the introduction of the CAM Industry & Trade credit management software, the economic situation of Ipega’s customers can be continuously monitored. Four companies in the group are already successfully using CAM Industry & Trade. With its flexibility, CAM Industry & Trade provides optimal support for the specific guidelines and methods of the individual companies.
INDIVIDUALITY AS STANDARD
The companies of the Igepa Group are legally separate entities and often have their own guidelines regarding credit management. “That’s not a problem for a system like CAM Industry & Trade”, says Stefan Schubert, Project Manager at SCHUMANN. “With simple changes to the settings of CAM Industry & Trade’s expert systems, which define the underlying rule framework, the different credit policies can be implemented in the system without any problems.” The Igepa group uses a multi-customer-base version of CAM Industry & Trade. All the companies use the same pre-system. Master data, payment records and additional information are imported into CAM Industry & Trade from the credit management system. With the aid of interfaces to Creditreform, Deutsche Bank and the payment record pool DunTrade, customers are evaluated quickly and objectively. There are 67,000 files in total at the Igepa group, of which around 23,000 are for active customers. “Overseeing so many risks without a system like CAM Industry & Trade would be impossible”, explains Kraska.
TIMELY WARNING SIGNALS
At all the companies, the CAM Industry & Trade ToDo list has established itself as the central working instrument. Every morning, resubmissions and notes on critical changes, e.g. the exceeding of a limit, are processed. What happens next is decided by each company individually. For example, Jeannette Werchau, Accountant at vph GmbH & Co. KG, sends information about exceeded limits to the Head of Finance, Reinhard Kraska. The development of the payment behaviour, the insurance status and upcoming contracts are then examined in CAM Industry & Trade.
Kraska contacts the company in person and then decides on a course of action. This does not contradict the principle of an automated solution like CAM Industry & Trade. Personal contact will always be an important element. CAM Industry & Trade allows for this and supports it with up-to-date, targeted information at the touch of a button. Vera Bach, Credit Manager at 2H, has also frequently been informed by CAM Industry & Trade that something is not right with a customer. “In the past we often had the case that a customer would discretely build up a large credit because he was on the verge of insolvency and wanted to secure his inventory. Today CAM Industry & Trade immediately informs me when a limit is exceeded and I can then see from the payment record pool whether I am the main supplier. This allows us to act quickly, for instance by blocking the customer’s account or taking other measures.”
The experience that CAM Industry & Trade enables timely action where previously it would have come too late is widely shared, also by Nadja Kroner, Credit Manager at Igepa Großhandel GmbH. “At the beginning, we once ignored a CAM Industry & Trade warning and continued to supply the customer. One week later he was insolvent. Bad decision! It won’t happen again. Today we rely completely on CAM Industry & Trade.”
At Igepa Großhandel GmbH, the trading goods sector is not the only one in which the company relies on CAM Industry & Trade’s evaluations. Igepa also sells and rents large printers. Since this area is of course also vulnerable to default risk, Nadja Kroner first examines the customer’s development using CAM Industry & Trade. “CAM Industry & Trade is very helpful in reaching conclusions about the economic situation of the customer and in answering the question as to whether financing makes sense. Information on the development of the payment record and of the exposure is very useful for the evaluation.”
The companies in the Igepa Group generally have separate customer portfolios. And within each company, the customers are frequently divided into categories, for instance different product categories with different payment conditions (e.g. whether they buy machinery or paper). Alternatively, one customer may have several accounts because the general accounting system does not provide the possibility to enter more than one delivery address. Without system support, evaluating the payment records of a customer with several accounts is no easy task. CAM Industry & Trade makes it possible to have an overview for each customer. The software places the payment records for the main account into a main file and the payment records for all related accounts into associated files that are connected with the main file.
The corresponding payment records are consolidated and evaluated together. This is a tremendous advantage for day-to-day work. The employees can really keep their eye on customers without having to click through various sub accounts. Together, the main and associated files represent one risk, and so there is only one aggregated risk report (in the main file). “At a glance, I can see the existing situation, what the customer still has available and what his limit is. It’s great”, says Jeannette Werchau happily.
Furthermore, double costs for external information used to arise frequently, but this is no longer an issue because associated files do not receive any external information: it only goes into the main file. CAM Industry & Trade provides an even better overview of the customer base through the reporting module. A wide range of selections can be made at the click of a mouse. Its use can therefore vary greatly, including within the companies in the Igepa group. While some choose to view all new customers in a given time period, others use it to have an overview of all active customers or of the risk situation of their entire customer portfolio. Evaluations can also be very useful in communications with the Sales Department.
For Nadja Kroner, the support provided by CAM Industry & Trade is huge. “I can easily create lists based on the codes for each of the sales representatives, which can then be consolidated and used to discuss problematic cases. Or maybe the sales representative calls from his car and says he’s on his way to a Mr Meier and could we please take a look at the system.” Cooperation with commercial credit insurers has also been positively affected by the introduction of CAM Industry & Trade. Thomas Bach explains: “Now that we take more responsibility for customer checks due to CAM Industry & Trade, it is possible to negotiate higher, or more differentiated, discretionary credit limits with
our credit insurance company. This is another area where CAM Industry & Trade leads to huge savings.”